Privacy Policy

1. Introduction

Renewable Momentum ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website renewable-momentum.com, use our services, or interact with us.

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada. By using our services, you consent to the collection, use, and disclosure of your personal information as described in this policy.

If you have any questions about this Privacy Policy or our data practices, please contact us using the information provided at the end of this document.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request information about our services
• Subscribe to our newsletter or marketing communications
• Create an account or use our task management services
• Participate in surveys, contests, or promotional activities
• Attend our events or webinars
• Apply for employment with us
• Communicate with us via email, phone, or other channels

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company information (company name, job title, industry)
• Professional background and work history
• Payment and billing information
• Communication preferences
• Any other information you choose to provide

2.2 Information Automatically Collected

When you visit our website or use our services, we may automatically collect certain information, including:

• IP address and location information
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on our site
• Device information and screen resolution
• Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Business partners and referral sources
• Social media platforms (when you interact with our content)
• Data enhancement services (to improve our understanding of our customers)
• Marketing partners and lead generation services

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Provide, maintain, and improve our task management services
• Process transactions and billing
• Provide customer support and respond to inquiries
• Customize and personalize your experience
• Send service-related communications and updates

3.2 Marketing and Communications

• Send newsletters, promotional materials, and marketing communications (with your consent)
• Inform you about new products, services, and features
• Conduct market research and gather feedback
• Organize and promote events, webinars, and educational content

3.3 Business Operations

• Analyze website usage and improve our online presence
• Prevent fraud and ensure security
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Conduct internal business analysis and operations

3.4 Legal Basis for Processing

We process your personal information based on:

• Consent: When you have given explicit consent for specific purposes
• Contract: When processing is necessary to fulfill our contractual obligations
• Legitimate Interest: When we have legitimate business interests that don't override your privacy rights
• Legal Compliance: When required by Canadian law or regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Cloud hosting and data storage providers
• Payment processors and financial institutions
• Marketing and analytics platforms
• Customer support and communication tools
• Professional services (legal, accounting, consulting)

These service providers are contractually bound to protect your information and use it only for the specific purposes we authorize.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity, subject to the same privacy protections.

4.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government investigations or regulatory requests
• Protecting our rights, property, or safety
• Preventing fraud or criminal activity
• Enforcing our terms of service or other agreements

4.4 Consent-Based Sharing

We may share your information with third parties when you have explicitly consented to such sharing, such as when participating in joint marketing initiatives or partner programs.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

5.1 Technical Safeguards

• Encryption of data in transit and at rest using industry-standard protocols
• Secure server infrastructure with regular security updates
• Multi-factor authentication for system access
• Regular security assessments and penetration testing
• Firewall protection and intrusion detection systems

5.2 Administrative Safeguards

• Employee training on privacy and security practices
• Access controls limiting data access to authorized personnel
• Regular review and updating of security policies
• Incident response procedures for security breaches
• Background checks for employees with access to sensitive data

5.3 Physical Safeguards

• Secure facilities with controlled access
• Protection of computer systems and media
• Secure disposal of physical documents and electronic media

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

6. Your Rights and Choices

Under Canadian privacy law, you have certain rights regarding your personal information:

6.1 Access and Correction

• Right to Access: You can request access to the personal information we hold about you
• Right to Correction: You can request correction of inaccurate or incomplete information
• Right to Update: You can update your account information and communication preferences at any time

6.2 Consent Management

• Withdraw Consent: You can withdraw consent for processing where we rely on consent
• Opt-out of Marketing: You can unsubscribe from marketing communications using the links in our emails
• Cookie Preferences: You can manage cookie settings through our cookie preference center

6.3 Data Portability and Deletion

• Data Export: You can request a copy of your data in a structured format
• Account Deletion: You can request deletion of your account and associated data
• Data Retention: We will retain your data only as long as necessary for legitimate business purposes

6.4 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request within 30 days and may require verification of your identity before processing your request.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie practices, please see our Cookie Policy.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver personalized advertisements
• Preference Cookies: Remember your settings and preferences

7.2 Cookie Management

You can control cookies through:

• Our cookie preference center (accessible via the footer of our website)
• Your browser settings (though this may affect website functionality)
• Third-party opt-out tools for advertising cookies

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements.

8.1 Retention Periods

• Active Customers: We retain data for the duration of your relationship with us plus 7 years for business records
• Newsletter Subscribers: We retain data until you unsubscribe or for 3 years of inactivity
• Website Visitors: Analytics data is retained for 26 months
• Marketing Contacts: We retain data for 3 years unless you opt out
• Employee Data: We retain employment records as required by law (typically 7 years)

8.2 Deletion Procedures

When data is no longer needed, we securely delete or anonymize it using industry-standard procedures. Some information may be retained in backup systems for a limited time after deletion.

9. International Data Transfers

We primarily store and process your personal information within Canada. However, some of our service providers may be located outside Canada, including in the United States.

9.1 Safeguards for International Transfers

When we transfer data internationally, we ensure appropriate safeguards are in place:

• Contractual protections requiring equivalent privacy protection
• Selection of service providers with strong privacy commitments
• Regular monitoring of international data handling practices
• Compliance with applicable data transfer regulations

9.2 Your Rights Regarding International Transfers

You have the right to know when your data is transferred internationally and to object to such transfers in certain circumstances. Please contact us if you have concerns about international data transfers.

10. Children's Privacy

Our services are designed for businesses and professional users. We do not knowingly collect personal information from children under the age of 13, or under the age of majority in their jurisdiction.

If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete such information. If you believe we may have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:

• Post the updated policy on our website with a new "Last Updated" date
• Notify active customers via email or through our service
• Obtain new consent where required by law
• Provide a reasonable notice period before changes take effect

We encourage you to review this Privacy Policy periodically. Your continued use of our services after policy changes indicates your acceptance of the updated terms.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, you may file a complaint with:

• Office of the Privacy Commissioner of Canada
  Website: www.priv.gc.ca
  Phone: 1-800-282-1376
• Your provincial privacy commissioner (where applicable)

We are committed to resolving privacy concerns and will work with you and relevant authorities to address any issues.